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Dale Carnegie
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#	Item
51	353DC_Modules_SalesEffectiveness_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:14:47 Personal selling Sales process Buyer Customer experience Selling Business Marketing Sales
52	Competencies that are addressed: Present to Persuade PRIMARY COMPETENCY Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 17:55:29 Interpersonal skills Modes of persuasion Social psychology Human behavior Sociology Public speaking Marketing Presentation
53	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Acquisition— Identifies and converts Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:36:11 Customer service Customer service training Customer engagement Marketing Customer experience management Customer experience
54	353DC_Modules_SalesEffectiveness_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:21:29 Sales Effectiveness Business Sales Sales management
55	353DC_Modules_Customerservice_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 18:34:39 Customer experience Customer Skill Loyalty business model Supply chain management Service-profit chain Marketing Business Customer experience management
56	353DC_Modules_SalesEffectiveness_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:13:05 Selling techniques Personal selling Customer experience management Selling Buyer Customer experience Solution selling Complex sales Business Marketing Sales
57	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Experience— Creates an environment with Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2011-01-20 14:45:34 Sales Customer experience management Competence Negotiation Presentation Customer experience Marketing Business Human resource management
58	353DC_Modules_ProcessImprovement_rev5.indd Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 17:38:57 Cognitive science Psychology Neuropsychological assessment Creativity Thought Skill Decision making Rational temperament Creative problem solving Mind Educational psychology Problem solving
59	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Experience— Creates an environment Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2011-01-20 14:33:47 Human behavior Behavior Mind Human communication Rapport Unconscious
60	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Experience— Creates an environment Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2011-01-20 14:52:21 Business Marketing Negotiation Behavioural sciences Sales Skill Competence Conflict resolution Face Dispute resolution Social psychology Behavior